Privacy Policy

Privacy Policy

Last Updated: January 15, 2026

1. Introduction

Welcome to rassqq. This Privacy Policy describes how rassqq Gaming Ltd. ("rassqq", "we", "us", or "our") collects, uses, discloses, and protects personal information when you access our website at https://rassqq.cam (the "Website") and use our online gambling services, including sports betting, live casino, slots, togel (Indonesia's traditional lottery), and sabung ayam (cockfighting streaming) (collectively, the "Services").

At rassqq, we are committed to protecting your privacy and handling your personal data with the highest standards of security and transparency. We comply with applicable data protection laws and regulations, including principles aligned with the General Data Protection Regulation (GDPR) and international best practices for online gambling operators.

By creating an account or using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with any aspect of this Privacy Policy, please discontinue use of the Services immediately.

2. Information We Collect

To provide you with a secure, personalized, and legally compliant gambling experience, rassqq collects several categories of personal information:

2.1 Information You Provide Directly

When you register an account or interact with our Services, you voluntarily provide the following information:

• Account Registration Data: Full legal name, date of birth, gender, email address, phone number, residential address, and username/password.
• Identity Verification (KYC) Documents: Government-issued ID (KTP / Indonesian National ID, passport, or driver's license), proof of address (utility bill, bank statement), and, if required, proof of payment method ownership (bank account screenshot, e-wallet screenshot).
• Payment Information: Bank account details (bank name, account number, account holder name) and e-wallet identifiers (OVO, DANA, GoPay, ShopeePay account numbers). Note: We do not store full credit card numbers or CVV codes if card payments are used.
• Communication Data: Any information you provide when contacting customer support via live chat, email, or phone, including inquiry details, screenshots, and correspondence history.
• Self-Exclusion and Responsible Gaming Preferences: Deposit limits, time limits, self-exclusion periods, and reality check settings you configure through our Responsible Gaming tools.

2.2 Information Collected Automatically

When you use the rassqq Website and Services, we automatically collect certain technical and usage information:

• Device Information: IP address, device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, bet history, deposit and withdrawal history, session duration, click patterns, referral source (how you found rassqq), and timestamps of all activities.
• Location Data: Approximate geographic location based on your IP address (city and country level) to ensure compliance with regional gambling restrictions.
• Cookies and Tracking Technologies: See Section 6 (Cookies and Tracking Technologies) for detailed information.

2.3 Information from Third Parties

In limited circumstances, we may receive information from third-party sources:

• Payment Processors: Transaction confirmation data, payment method validity, and fraud risk assessments from banks, e-wallet providers, and payment gateways.
• Identity Verification Services: Age verification results and identity authentication confirmations from third-party KYC providers to ensure you meet the 21+ age requirement.
• Affiliate and Marketing Partners: If you reach rassqq through an affiliate link or promotional campaign, we may receive referral tracking data (but never your personal contact details without your consent).

3. How We Use Your Information

rassqq uses the personal information we collect for the following purposes:

• Account Management: Create and maintain your rassqq account, authenticate your identity, verify your age (21+ requirement), and manage your login credentials.
• Service Provision: Process deposits and withdrawals, execute bets, credit winnings, deliver game content, and provide customer support.
• Regulatory Compliance: Fulfill legal obligations including Know Your Customer (KYC) verification, Anti-Money Laundering (AML) checks, age verification, self-exclusion enforcement, and reporting to gaming regulators.
• Fraud Prevention and Security: Detect and prevent fraudulent activity, duplicate accounts, collusion, bonus abuse, and unauthorized access. Monitor betting patterns for irregularities.
• Responsible Gaming: Enforce deposit limits, session time limits, self-exclusion periods, and reality checks you have configured. Identify potential problem gambling behaviors and offer support resources.
• Marketing and Promotions: Send you promotional emails, SMS messages, or push notifications about bonuses, tournaments, and new games (you can opt out at any time via account settings or unsubscribe links).
• Analytics and Improvement: Analyze user behavior, preferences, and engagement to improve our Website, Services, game offerings, and customer experience. Conduct A/B testing and performance optimization.
• Communication: Respond to your inquiries, provide customer support, send important account notifications (deposit confirmations, withdrawal updates, security alerts), and notify you of changes to our Terms or Privacy Policy.

4. When We Share Your Information

rassqq does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients:

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP), e-wallet providers (OVO, DANA, GoPay, ShopeePay), and payment gateways that process your deposits and withdrawals.
• Game Providers: Third-party software providers (e.g., Pragmatic Play, Evolution Gaming, Microgaming, NetEnt) who deliver slot games, live dealer tables, and other gaming content. They receive limited data necessary to authenticate your session and track gameplay.
• Identity Verification Services: Third-party KYC/AML verification providers who confirm your age, identity, and document authenticity.
• Customer Support Tools: Live chat platforms and helpdesk software providers that enable our support team to assist you efficiently.
• Analytics and Marketing Partners: Service providers who help us analyze user behavior, optimize advertising campaigns, and measure marketing performance (e.g., Google Analytics, Facebook Pixel — see Section 6 on Cookies).
• Legal and Regulatory Authorities: Government agencies, law enforcement, gaming regulators, or courts if required by law, legal process, or to enforce our Terms of Service, prevent fraud, or protect the rights and safety of rassqq, our users, or the public.
• Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this Policy.

All third-party service providers are contractually obligated to protect your personal information, use it only for the specified purposes, and comply with applicable data protection laws.

5. How We Protect Your Information

rassqq employs industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• SSL Encryption: All data transmitted between your device and our servers is encrypted using 256-bit Secure Socket Layer (SSL) technology — the same encryption standard used by banks.
• Secure Data Storage: Personal information is stored on secure servers located in protected data centers with physical access controls, firewalls, and intrusion detection systems.
• Access Controls: Only authorized personnel with a legitimate business need can access your personal data. All access is logged and monitored.
• Two-Factor Authentication (2FA): We offer optional 2FA for account login to add an extra layer of security beyond your password.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and address potential weaknesses.
• Password Protection: Your account password is hashed and salted using strong cryptographic algorithms. We never store passwords in plain text.

While we implement robust security measures, no system is 100% secure. You are responsible for maintaining the confidentiality of your login credentials. Never share your password, and log out after each session, especially on shared devices.

6. Cookies and Tracking Technologies

rassqq uses cookies and similar technologies (web beacons, pixels, local storage) to enhance your experience, analyze usage patterns, and deliver personalized content.

6.1 What Are Cookies?

Cookies are small text files stored on your device by your web browser. They help websites remember your preferences, login status, and activity history.

6.2 Types of Cookies We Use

• Essential Cookies: Required for the Website to function properly. Enable account login, session management, and security features. Cannot be disabled.
• Performance Cookies: Collect anonymous data about how users interact with the Website (pages visited, load times, errors encountered). Help us optimize performance.
• Functional Cookies: Remember your preferences (language, region, display settings) and personalize your experience.
• Advertising Cookies: Track your browsing behavior across websites to deliver targeted ads based on your interests. Managed by third-party advertising partners (e.g., Google Ads, Facebook).

6.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may prevent you from using certain features of the Website, including account login and gameplay.

To opt out of advertising cookies, visit the Digital Advertising Alliance's opt-out portal or use browser extensions like Privacy Badger or uBlock Origin.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you, including account details, transaction history, and KYC documents.
• Right to Rectification: Request correction of inaccurate or incomplete personal information.
• Right to Erasure: Request deletion of your personal data, subject to legal retention requirements (e.g., we must retain transaction records for AML compliance for at least 5 years).
• Right to Restriction: Request that we limit the processing of your personal data in certain circumstances (e.g., while we investigate a data accuracy dispute).
• Right to Data Portability: Receive your personal data in a structured, machine-readable format (e.g., CSV file) and transmit it to another service provider.
• Right to Object: Object to processing of your personal data for direct marketing purposes (you can opt out via account settings or unsubscribe links).
• Right to Withdraw Consent: Withdraw your consent for data processing at any time. Note: This may result in account closure if processing is necessary to provide the Services.

To exercise any of these rights, please contact [email protected] with your request. We will respond within 30 days. You may be required to verify your identity before we process your request.

8. Data Retention

rassqq retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:

• Active Accounts: Personal data is retained for the duration of your active account.
• Closed Accounts: After account closure, we retain certain data for legal and regulatory compliance (e.g., transaction records, KYC documents, betting history) for a minimum of 5 years as required by AML and gaming regulations.
• Marketing Data: If you opt out of marketing communications, we will retain a suppression record to ensure we do not contact you again.
• Support Correspondence: Customer support transcripts and emails are retained for 3 years for quality assurance and dispute resolution.

After the retention period expires, personal data is securely deleted or anonymized so that it cannot be linked back to you.

9. International Data Transfers

rassqq operates globally and may transfer your personal information to servers and third-party service providers located outside Indonesia, including jurisdictions that may not have equivalent data protection laws. When we transfer data internationally, we implement appropriate safeguards such as:

• Standard Contractual Clauses approved by data protection authorities.
• Ensuring the receiving country provides adequate data protection (e.g., EU Adequacy Decisions).
• Binding Corporate Rules for intra-group transfers.

By using rassqq's Services, you consent to the international transfer of your personal information under these safeguards.

10. Children's Privacy

rassqq's Services are strictly for adults aged 21 and older. We do not knowingly collect personal information from individuals under 21. If we discover that we have inadvertently collected data from a minor, we will immediately delete the account and all associated information.

Parents or guardians who believe their child has accessed rassqq should contact us immediately at [email protected].

11. Changes to This Privacy Policy

rassqq reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service offerings. Any changes will be effective immediately upon posting to the Website, and the "Last Updated" date at the top of this page will be revised.

We encourage you to review this Privacy Policy periodically. Continued use of the Services after changes are posted constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you must cease using the Services and may request account closure.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact rassqq's Data Protection Team:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Live Chat: Available 24/7 on the Website for privacy-related inquiries
• Response Time: We aim to respond to all privacy inquiries within 30 days

For general customer support inquiries, please use our standard support channels. For privacy rights requests (access, deletion, correction), please clearly state your request and include your registered email address for identity verification purposes.